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Frequently Asked Questions

Email Support

Support Email

info@meetingsigns.com

Phone Support

Support Phone

410-470-1500

General

If this is your first order, we request payment when placing your order (shipping and taxes will be invoiced separately). If you have ordered with us previously, you’ll receive an invoice once your order ships with net 30 terms. If you are ordering promo or branded giveaway items, we’ll collect a 60%Justsit when you place your order.

Right here in the USA! All of our signs and banners are printed and assembled in our manufacturing facility in Columbia, Maryland. If you have a question about a specific product or component, please email us at info@meetingsigns.com.

The earlier you can place your order, the earlier we can start the proofing and printing process. Ordering a few weeks ahead of your in-hands or due date enables us to save you some budget dollars and send your order via ground or the most economical shipping method without incurring additional rush fees. We understand sponsors and speakers can change up to the last minute, so we can work with whatever the situation to get your products there in time for your event. Rush jobs will likely need to be shipped via expedited shipping which is usually substantially more expensive.

Artwork / Design Services

Yes, this fee applies to all orders and covers layout/design, proofing, and color matching your order and archiving your art for any future orders for at least 10 years. The fee is $75 for new art or $35 for repeat art per order. This fee does not include additional design/creative services (such as logo recreation).

Send your logo or any artwork in vector format (usually, this is a *.eps, *.ai, or PDF file) to info@meetingsigns.com. If you need specific colors or color matching, please include the PMS colors. If sending an InDesign file, please be sure to include all links and fonts. If fonts can not be sent, please have the text converted to outlines. If the artwork is not print-ready, please provide your brand guidelines or any branding information you have.

The best resolution for printing your graphics and preferred art is vector-based (EPS, Ai, or PDF). They are created in Adobe Illustrator, Corel Draw, and Adobe Indesign.  Please submit all logos as vector graphics when possible.

JPG, PNG, and PSD  files are also accepted, but because they are raster-based images (images are created in Adobe Photoshop), resolution and image size become a concern. The best size for print quality is 300ppi and close to the intended print size.

Yes. Just send over any relevant logos, verbiage, images, and style guides.  Our design team will work with you through the proofing process until the layouts meet your needs.

Additional fees may apply to logo design, logo re-creation, brochure/flyer design, and other more time-intensive creative services.

 

Yes. We are happy to provide design templates upon request.

Products

We sell everything needed for visual communications and branding your events and meetings. Signs, banners, decals, promotional items (branded giveaways), shipping cases, offset printing (brochures, handouts, notecards), tradeshow displays, table throws, step-n-repeats, and the list goes on and on. We make it easy to get everything you need all in one place.

Our ECO material is made from post-consumer wood pulp and is 100% biodegradable, making it eco-friendly from start to finish. Our EDGE material is not only reusable, but also recyclable.  Both these materials can be customized to any size and can be used to make easel-based signs, podium signs, and even handheld signs!     

Are you looking for a banner stand? The hardware and graphic of The Eco banner are both 100% recyclable.  

We have a wide variety of promotional items made from sustainable and eco friendly materials such as rPET, Bamboo, Wheat Straw, Cork, Stone, Organic Cotton, and Recycled Paper.

Our virtually indestructible reusable EDGE sign or outdoor golf signs are perfect for outdoor use. Both substrates are weatherproof, and the UV inks we use to print won’t fade, even with extended outdoor use.

Many of our products are designed with reusability in mind. Any product made using our EDGE material is reusable and virtually indestructible. Nearly all of our banner stands and displays are also designed to be reused, with the graphics being able to be replaced for continued hardware use. Not all of our products are reusable, as some are intended to be budget-friendly for one-time or short-term use.

Yes! All of our signs can be ordered in custom sizes. Additionally, we offer standard sizes in tabletop, podium, handheld, and easel-sized signs in all of our standard materials (foam core, ECO, AIR, and EDGE).

Yes, we sell banners and stands. We sell retractable or roll-up banner stands and graphics, replacement graphics, and freestanding banners (with the exception of the ECO banner both, the stands and graphics can be purchased separately).

All of our products are printed using UV inks that won’t fade and can withstand all weather conditions. The virtually indestructible reusable EDGE sign, outdoor golf signs, and MediaScreen 2 All Weather Display are all great options for outdoor signs and banners.  

Yes, we offer replacement graphics for both retractable and free-standing banner stands. We can replace the graphics on any of our stands and nearly any stand on the market (even if you didn’t purchase it from us).

We offer samples of any of the materials the graphics are printed on. There are pop-up forms on The Reusable EDGE sign page as well as the Floor Decals, Static Decals, and Wall Decals pages. If you’re interested in a sample of another material, email us with your contact info (including your company) and shipping address at info@meetingsigns.com, and we’d be happy to send a sample out.

Send us your tax-exempt certificate with your order number to info@meetingsigns.com.

Our Which Sign is Best for You? Differences in Signage Materials Explained blog explains the differences between reusable and disposable signage materials, the materials or substrates available in each category, and the best material for any situation. 

We offer both retractable or roll-up banners and freestanding banners (where the graphic and the hardware are separate). For a better understanding of the differences between the two types of stands, check out Find the Banner Stand that's Right for You: Retractable VS. Free Standing Banner Stands. If you have it narrowed down to which type of banner stand but aren’t sure of the exact style or model, head over to: 

Finding the Right Free Standing Banner Stand

OR

Finding the Right Retractable Banner Stand

Yes, since most of our customers prefer to minimize the number of vendors they have to manage and coordinate for their event needs, we have partnerships with hundreds of manufacturers. Our branded giveaway options include products made in the USA, are fully sustainable, and are available at various of price points. You can shop our promo catalog or contact one of our experts to start discussing your project’s needs.

Yes, just like with promo products, our customers often prefer to work with a single vendor and look to us to source their award needs. We offer a variety of materials and price points for trophies, plaques, emblems, pins, & medals, paperweights, vases, and golf awards.

Yes, we offer durable, non-slip, textured floor decals, as well as static decals and wall decals that leave no residue behind.

Yes, our directional arrows can be added to any of our signs. Many of our clients use our floor, and wall decals or banner stands for additional wayfinding solutions.

Yes, all meeting signs, banners, decals, displays, accessories, promotional items, and awards can be customized.

We sell incredibly durable sign shipping cases (with wheels), banner shipping tubes (with and without wheels), and exhibit shipping cases (with wheels).

Orders

  • Which product do you wish to order (including dimensions where applicable) 

  • Quantity of each product you are ordering

  • In-Hands/Due Date 

  • Shipping Address

  • Billing Address 

  • Any PO number you need to be associated with the invoice

It’s easy. We have 3 fast and easy ways to place an order. You can email info@meetingsigns.com, call our customer relations specialists at 301-470-1500, or order online. When ordering online, after completing your order, one of our customer relations specialists will reach out to confirm your order and due date.

Once you place your order online, by email, or by calling in, one of our customer relations team members will work with you and confirm your order details (such as product review, your due date, shipping address, etc.). Your order will then be assigned to a member of our design team, who will begin the setup and proofing process. Our team typically prioritizes reviewing art and proofing orders around when the project is due, so you can (usually) expect a designer to reach out a few weeks before your in-hands date. If you need proofs or art reviewed by a certain date, we are happy to accommodate your schedule, so just let us know! Once you've approved the order for print, our production team will start printing and producing your order. They'll package your products with care for on-time delivery. Once the packages are picked up, you should receive an automated email with your tracking information. These are sent from the shippers' automated computerized system, so if you haven't received them when you think you should have, don't forget to check your spam (or feel free to give us a call)!

Returns

Orders can be canceled prior to approving the proofs for printing. However, canceled orders will still be subject to the project/art management fee of $75 for new art or $35 for repeat art.

Shipping

Our standard production time is 3-5 business days from proof approval plus transit. We know things can come up at the last minute, so we offer the additional rush options below:

Production Type Days From Proof Approval Cost
Rush 2 $100
Extra Rush 1 $200
Super Rush Same Day $300

This fee is a flat fee, and when applicable, is charged per order rather than per product. For same-day Super Rush/same-day production approval must be given by 12 pm EST.

Yes, if you’re local to Columbia, Maryland, you can pick your order up between 9 am and 5 pm Monday through Friday at our facility. We are located at: 

Madison Avenue Inc.
9050 Redbranch Rd.
Unit A
Columbia, MD 21045 

Please come to the back door and ring the doorbell.

 

Once your order has been shipped, you’ll receive an automated email with your shipping information and tracking number. These are sent directly from the shipper's computer automated shipping, so if you haven’t received them when you think you should please check your spam or junk folder. If you do not receive the email, reach out to your designer for tracking information or email info@meetingsigns.com, and we’d be happy to help!

Our manufacturing facility is located at: 

9050 Red Branch Road
Unit A
Columbia, MD 21045